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faq
Faq logoFrequently Asked Questions
Picture framing and wall decorations department
  • How can I know if my order is ready?
  • Please check out the status of your order on our web page : myorder.schleiper.com or by phone.
  • How can I obtain more information on frames, the actual framing and wall decoration?
  • Schleiper offers a vast selection of ready-made frames and infinitely more bespoke solutions to your framing and decoration needs. To find further information about the frames and the locations where you may meet up with one of out qualified sales assistants, please click on "Picture Framing and Restoration" followed by the link "The Art of Framing".
  • How do I ask for a quotation?
  • Please ask for a quotation via our web page: schleiper.com/contact
  • How do I order?
  • Send your order via our web page: schleiper.com/contact
    The fine art, craft and paper department
  • Is there a price difference between purchases made online or in-store ?
  • Differences may occur. Our online sales site is a separate store and its price policy is independent from those practiced in our "physical" stores. Nevertheless, we try to apply a consistent pricing policy in our stores, where the assortment may vary from one store to another.
    Eventual price differences between are not reimbursed. The prices listed on our website are valid for purchases made online.
  • How do I get more information on these products?
  • Schleiper offers more than 80,000 items of art supplies, craft supplies and stationary. To see our full assortment, please click on "Online Catalogue" where you will find photos and product descriptions.
  • Comment demander une offre de prix ?
  • Click on this link, open your account and select the items of your choice. Your request will be automatically transferred to our customer service department.
  • How do I order?
  • Click on our E-Shop Express.
  • How can I exchange or return a product?
  • You always have the possibility to exchange or return your purchases in one of our shops within 7 working days together with the payment receipt. The returned goods should be in perfect condition and still in their original packaging. Goods that are sold by the metre, paper, cardboard, books, markers, sprays, pencils, pens and material for modelling cannot be returned or exchanged.
    Administration, invoicing & payments
  • Do I receive my invoice immediately after paying?
  • Receipts are available immediately at the time of payment. If you are a regular customer and require monthly invoices – this too can be arranged. If it is your first invoice we kindly ask you to register at the information desk in the shop.
  • How do I check if my purchase is correctly invoiced?
  • When asking for an invoice the till receipt indicates “invoice follows” or “invoice follows for total of monthly purchase”
  • When do I receive my invoice?
  • If the payment receipt mentions “invoice follows” the latter will be forwarded within 3 weeks after the purchase. If your payment receipt mentions “invoice follows for total of monthly purchases” you can expect the invoice three weeks after the accountancy closure of the month.
  • How do I request my invoice after payment ?
  • In case you did not request an invoice at time of payment you can always obtain one. Please send the original payment receipt to the address here below mentioning all your invoicing details such as the name of the company, status, address, VAT number, telephone details...

    Schleiper SA-NV, Accountancy, Rue de l'Etang 75 – 1040 Brussels
  • How can I ask for a new invoice in another name?
  • Please send us your request in writing together with all the necessary information such as name, company status, address, VAT number, telephone number as well as all the information on the original invoice
    - by post: Schleiper SA-NV, Accountancy, Rue de l'Etang 75 - 1040 Brussels
    - or via our web page: schleiper.com/contact.
  • How can I adapt my invoicing information?
  • Please send us your request in writing mentioning your client number, name and the information that needs changing.
    - by post: Schleiper SA-NV, Accountancy, Rue de l'Etang 75 - 1040 Brussels
    - or via our web page: schleiper.com/contact
    You also have the possibility to fill out the form at the information desk in your shop.
  • How do I know in which shop the invoiced goods were purchased ?
  • You will find the name of the town on the first page of your invoice where it says “shop”.
  • How do I know the identity of the person who did the purchases ?
  • If your invoice has been paid it is no longer possible to provide you with this information.
    Yet if your invoice has not been paid then you can contact our service desk
    - by phone: 02 541 05 41
    - by post: Schleiper SA-NV, Accountancy, Rue de l'Etang 75 – 1040 Brussels
    - or via our web page: schleiper.com/contact
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