The pick-up date shown on your order form is for indicative purposes only, as handmade items may be subject to unforeseen delays. Once your order is ready and available for pick-up in store, you will be notified by email. Please check that you have received this email before coming to the store.
Please check out the status of your order on our web page : myorder.schleiper.com.

Personalised, expert advice is available without an appointment at all our stores. You can book an appointment for our ANTWERP and ETTERBEEK, Rue de l'Etang, stores via the ‘Our Shops’ section.
For online information, please browse our various sections according to your needs : Picture Frames standard sizes,Bespoke handcrafted frames,Wall Decoration,Restoring frames.

Please ask for a quotation via our web page: schleiper.com/contact
First, select the section ‘Purchasing in stores’, then select the store where you wish to make this enquiry. Finally, select the ‘Picture Framing & Restoration’ department. Then send us your offer request, for which you may include an attachment with if necessary. We will respond by sending you a price offer. Please note that some requests require physical examination of the work to be framed before we can make a quote.

In-store: we offer personalised, bespoke advice when you order your frame.
Online ordering: order a frame on your own straight away, without the framing service (without the service of putting your artwork in the chosen frame).

• To order standard-size frames straight away, please visit the section Picture Frames standard sizes
• To order a bespoke, handcrafted frame straight away, please visit the section Bespoke handcrafted frames

By email via our website at schleiper.com/contact. First, select the shop where you wish to make your request, then select the Picture Framing & Restoration department. Please then send us your request, attaching any relevant documents if necessary. You will receive all the information you need to complete your order.

If you have received the confirmation email informing you that your order is ready, please visit the specific shop to collect it. Please bring your order confirmation and, optionally, your ID card.

Delivery of your bespoke frame can be arranged by an external delivery service, which Schleiper will put you in touch with if you wish. This can be organised as soon as the final payment for your order has been made. When placing your order, you will have the option to order a bespoke shipping box to protect your frame.

The Schleiper gift card can be used to pay framing services, but cannot be used to pay the deposit on an order. The gift card is valid for one year.

There may be a difference. As our online shop is a sales channel in its own right, its price policy is independent from those practiced in our "physical" stores. Nevertheless, we try to apply a consistent pricing policy in our stores, where the assortment may vary from one store to another.
Eventual price differences between sales channels (the online and instore) are not reimbursed. The prices listed on our website are valid for purchases made online.

In-store, our team of specialists are available to answer your questions and guide you through our products and techniques. You can also find a wealth of information online, where you can browse essential ranges (Fine Arts, Craft Supplies and Picture Frames). You’ll find photos, videos and product descriptions.

Click on this link, create an account and select the items you wish to purchase. Your enquiry will be automatically forwarded to our customer service team, who will send you a quote.

Click on our E-Shop Express.

If you’d like to order a specific product that isn’t available in our online range, please visit one of our shops, where our team of advisors will be happy to help.

We do not accept returns on sold items unless they are defective. However, you may exchange your purchase within 7 working days upon presentation of your original receipt in-store. Exchanges are made solely in the form of a voucher valid for 364 days. The exchange will be made in accordance with the prices applicable at the time of purchase. The returned item must be in its original packaging and in perfect condition.
We do not accept returns or exchanges for products sold by the metre or cut to size, loose sheets of paper, cardboard, books, markers, pencils, felt-tip pens, ink pens, spraypaint and varnishes, brushes, canvases, tubes / pots of paint, polystyrene, wool, beads, model-making products, discontinued products and promotional items.
Bespoke made-to-measure frames are neither accepted for return nor exchanged.

Paper invoices are no longer issued.
For VAT-registered customers who are registered on the Peppol platform, Schleiper will upload your invoice on this platform.
Other customers will receive an invoice by email at the address provided and confirmed by the customer at the till / cash register.
Invoices for non-EU countries, which must go through customs, can be collected on the same day at the relevant shop’s Info Desk after checkout.

When asking for an invoice the till receipt indicates “invoice follows”

If the payment receipt mentions “invoice follows” the latter will be forwarded at the latest 10 open days after the purchase.

If you did not ask for an invoice at the cash register when you made your purchase, you can still obtain one afterwards provided you have your original receipt.
In-store: within 10 days of your purchase, request your invoice at the cash register. Please bring your original receipt along with all the necessary billing information. If more than 10 days have passed since your purchase, please visit the Information Desk where we will process your request for an invoice.
By post: if you are unable to visit the shop, please send us your original receipt by post to the address below, along with all the information required for invoicing: name, company name (for businesses), address, VAT number, telephone number, etc.
In all the above cases, the original receipt must be in our possession by the 15th of the month following the month of purchase at the latest. No invoices can be made after this period.
Schleiper SA, Billing Department, Rue de l'Etang, 75 - 1040 Brussels

Re-invoicing to a different name will incur an administrative fee of €25. Please note that this will affect your Peppol records.
Please send us a written request, providing all the information required for re-invoicing: name/company name for businesses, address, VAT number, telephone number, and the details of the original invoice
- via our web page: schleiper.com/contact.

Please send us a written request, stating your customer number, your name and the details to be changed.
- via our web page: schleiper.com/contact
- in-store: you can fill in our form at the in-store information desk.

You will find the name of the town on the first page of your invoice where it says “shop”.

If your invoice has been paid it is no longer possible to provide you with this information.
You can contact our service desk for further invoicing information.
- by phone: 02 541 05 41
- by post: Schleiper SA-NV, Accountancy, Rue de l'Etang 75 – 1040 Brussels
- or via our web page: schleiper.com/contact

The Privilege Card is a loyalty card offered by Schleiper. It entitles you to a credit equal to the average of the total value of your last 12 purchases recorded on the card and made over a 24-month period. This credit can be used towards your thirteenth purchase. If the 12 purchases were made over a period exceeding 24 months, only those purchases made within the 24-month period will be included in the average. Purchases made using a credit card are not recorded on the Privilege Card.