Address: Telephone number: VAT number: RPM:

Address: Telephone number: VAT number: RCS Paris:

All our prices are in Euros and inclusive of VAT.
The rate of VAT for France is 20.0 % (5.5 % for books and oils) and 21.0 % (6.0 % for books and oils) for all other European Union member states.
The prices on our website are valid, subject to typographical errors.

There may be a price difference between purchases made online or in store.
Our online sale site is a store in its own right, its pricing policy is therefore different to the pricing policy in our “actual” stores. Nevertheless, where the range may vary from one store to another we endeavour to apply a coherent pricing policy in our stores.
Any possible price differences are non-refundable. The prices listed on our website are only for online purchases.

For ecological reasons, we do not accept orders under EURO 95,00€ (inc. VAT) (excluding delivery and packaging costs).
Delivery and packaging is available.

Payment is entirely secure via INGENICO e-Payments and PAYPAL.
We accept the following credit cards: VISA, MASTERCARD, CARTE BLEUE, MAESTRO, BANCONTACT and IDEAL.
Online payment by means of a credit card is just as secure and easy as a payment in store.

We deliver to all European Union Member States (and exclusively France and mainland Spain).

Home Delivery :
Your order can be delivered to an address of your choice: your home, your place of work, etc.
Not all addresses are accessible for our carriers, please therefore provide all the necessary information in the special instructions section to ensure a prompt and efficient delivery. Clearly indicate all the delivery address details, with no omissions or errors, and of course the name of the company in the event the delivery is to your place of work.
It is mandatory to enter a valid telephone number when you register your customer account. This will enable the carrier to contact you in the event of any problems and will not be used for commercial purposes.

Pickup Points :
We work with bpost and UPS Access Point. These companies are partnered with local businesses. You can choose to have your order delivered to a designated pickup point near to your home, your place of work or on your daily route.
You can collect your order within ten days following delivery to the designated UPS Access Pickup Point or within fifteen days following delivery to the designated bpost pickup point, this offers greater flexibility than a home delivery. You simply need to go to your designated pickup point with a form of identification containing the full name as it appears on the order.

If the delivery address is incorrect, please contact us as soon as possible via our online contact form. We will do everything possible in order to rectify the error prior to dispatch of the order. It is your responsibility to ensure that the information has been entered correctly before you submit your order. If an order is returned to our warehouse due to a data entry error, all fees for reshipping the order will be charged to the client.

Delivery times are approximate. Under no circumstances, will Schleiper be held responsible for any damages incurred if the delivery is late.
Nevertheless, we will make every effort to ensure that the delivery times (listed hereunder) are met.

COUNTRY OF DESTINATION	DELIVERY TIME
Austria	4 business day
Belgium	3 business day
Bulgaria	7 to 8 business days
Croatia	8 business day
Czechia	4 to 5 business days
Denmark	4 business day
Estonia	7 business day
Finland	5 to 6 business days
France	3 to 4 business days
Germany	3 to 4 business days
Greece	6 to 7 business days
Hungary	5 business day
Ireland	5 to 6 business days
Italy	4 to 5 business days
Latvia	7 to 8 business days
Lithuania	6 business day
Luxembourg	3 business day
Netherlands	3 business day
Poland	4 to 5 business days
Portugal	5 to 6 business days
Romania	5 to 6 business days
Slovakia	5 to 6 business days
Slovenia	4 business day
Spain	4 to 5 business days
Sweden	4 to 5 business days
United Kingdom	4 business day

Prior to shipment :
Between the time when you place your order, as notified by the confirmation e-mail, and the dispatch confirmation together with the corresponding e-mail, your order is dealt with by our logistic service. You can check the status of your order by signing in to your customer account under the heading “my orders”.

After shipment :
The dispatch confirmation e-mail includes the carrier’s tracking number. All packages are tracked from the moment they are collected up until they are delivered to the client. You can access the carrier’s website by clicking on the link in the e-mail, or by entering the tracking number on the carrier’s website.

If you have not received your order by the specified delivery date, you can contact us via the contact page on our website. In order to ensure an effective follow-up, please check the points listed hereunder and provide us with the relevant information :

Tracking your order :
By logging in to your customer account you will have access to the status of your order. Please check so that you can inform us of the status of your order when you make your claim.

E-mail account linked to your account :
Each step of the order is sent to the e-mail account linked to your customer account, namely: the confirmation of your order, the dispatch confirmation and any potential problems that may have arisen and which will require your input. If the order has not arrived, we have probably already contacted you to inform you of the reason for the delay. Please therefore check your Spam or Trash folder.

Tracking your package :
Once your order has been dispatched you will receive an e-mail with your tracking number which will enable you to track your order every step of the way. If the order has not been collected and the dispatch date is more then two days old, or if the carrier is delayed or has a breakdown, please do not hesitate to contact us via our contact page so that we can contact the carrier. The claim will be followed-up by e-mail or telephone and we shall make every effort to ensure that your package is delivered as quickly as possible.

Whilst every care is taken in the preparation of your package, unfortunately some packages are damaged in transit.

The packaging is damaged :
If the packaging is damaged by the carrier and you believe the contents may also be damaged, you must not accept the package from the carrier. If possible, list your reasons on the delivery note. We will not refund any damaged packages which have not been refused in this manner.

The packaging is intact but the contents are damaged :
If on opening your package you notice that one or more items have been damaged during transit, you must make a claim via our contact page within 24 hours. Please include as much information as possible in your e-mail, namely : order number, name of the carrier, quantity and references of the damaged items, pictures of the goods and a detailed description of the damages. We can then file a claim with the carrier.
In some cases, you will need to provide this information directly to the carrier by registered post with acknowledgement of receipt in order to confirm the claim. All costs incurred will be refunded upon presentation of a receipt and for a maximum amount of EURO 10.00.
Prior to returning the package, please wait for our e-mail confirming that the return has been accepted. We will bear the costs of the return.
Upon receipt of the goods we will replace the damaged items.

Customers have the right to cancel their purchase within fifteen working days from the day following delivery of the goods. The goods must be returned in the original and undamaged (safety) packaging. The cost for returning the goods shall be borne by the customer. Schleiper S.A. reserves the right to refuse the returned goods or to only partially refund them if the (safety) packaging has been opened or altered or if the goods are damaged due to negligence on behalf of the customer. It is at the customer’s own risk to return the goods to Schleiper. In the event that the customer exercises their right to return the goods, we will refund the amount already paid without charge and within thirty days following return of the goods.

Procedure :

1. E-mail our website (schleiper.com/contact) with the following information :


2. Wait for our e-mail confirming that the return has been accepted with instructions for returning the items.

3. Return the items with a copy of your invoice to the following address:


Please use the original packaging; avoid returning the items by registered post.
Note: If the return is due to a mistake on our part, we will bear the cost for the return of the items.

We do not offer an exchange on returned items.
Please return the items and place a new order.

Any defect covered by the guarantee must be reported within two working days after it is discovered.
The guarantee expires as of when any repairs, alterations or modifications (whatever they may be) have been made to the product. Schleiper will not be held responsible for any damages caused by the improper use of the product.

All texts, photographs, videos, images, graphics, databases, trade marks, logos, domain names and other materials on Schleiper’s website are protected by Schleiper’s intellectual property rights and copyright. These rights are granted to Schleiper, its licensors and its manufacturers.
The aforementioned components cannot be copied or used without authorisation from Schleiper.
Schleiper’s website may contain links to third party websites. Schleiper has no control over these sites and will not be held responsible for the content of these sites.

Agreements entered into with our company are governed by the conditions contained in our offers, the general terms and conditions on our website as well as the specific conditions expressly agreed between the parties.
Unless otherwise stipulated between the parties, the law applicable to the agreement is the law of the member state where the customer is located for those countries belonging to the European Union. The court with territorial jurisdiction will be the one where Schleiper has its place of residence, unless legal provisions are in force in the country concerned. In Belgium, any dispute shall be subject to the exclusive jurisdiction of the Brussels’ courts.
By purchasing on our website the customer waives its purchasing conditions.
Under no circumstances can the customer claim compensation and/or damages for any reason whatsoever.

Our offers and promotions are valid until stock runs out.

Photographs, images, colours and descriptions are non contractual.