Address: Telephone number: VAT number: RPM:

Adresse: Telephone number: VAT number: RCS Paris:

Unit prices, totals, shipping costs, packaging costs and VAT are displayed in euros and detailed on your personalized price offer.

Payments are made by bank transfer.
Payments must be made in Euros as shown on the invoice.
Official bodies, schools and academies of Belgium and Metropolitan France may benefit from special payment conditions. These will be stipulated in the price offer.
The products remain the exclusive property of Schleiper S.A. until full payment.

We deliver to all European Union Member States (and exclusively France and mainland Spain).
Your order can be delivered to an address of your choice: your home, your place of work, etc.
Not all addresses are accessible for our carriers, please therefore provide all the necessary information in the special instructions section to ensure a prompt and efficient delivery. Clearly indicate all the delivery address details, with no omissions or errors, and of course the name of the company in the event the delivery is to your place of work.
It is mandatory to enter a valid telephone number when you register your customer account. This will enable the carrier to contact you in the event of any problems and will not be used for commercial purposes.
The delivery time will be mentionned in the price offer and is indicative. Schleiper is not liable for any damages incurred should the indicated delivery time be exceeded.
For ecological reasons, we do not process any orders below 45,00 € including VAT (excluding postage and packing).

If the delivery address entered on your offer request contains an error, please contact us as soon as possible via the contact page of our site. We will do what is necessary to rectify the error before shipping the order. It is your responsibility to verify that the information provided on the quote is accurate before confirming the order. If an input error results in a return to our warehouse, the return costs will be charged.

Upon receipt of your payment you will receive an email confirmation.
After the carrier has taken charge of your package, you will receive a shipping confirmation e-mail with a parcel tracking number provided by the carrier. All packages are tracked from their pick up to delivery to the customer. You can directly access the carrier's website by clicking on the link in the email or by encoding the tracking number on the carrier's website.
If the order is not processed when the shipment is more than two days old, or if the carrier delays delivery or announces damage, do not hesitate to notify us via our contact page. The follow-up of the litigation will then be made by email or possibly by telephone. We will do our utmost to deliver you as soon as possible.
If you still have not received your order by the expiry of the delivery period, you may contact us via the contact page.

Whilst every care is taken in the preparation of your package, unfortunately some packages are damaged in transit.

The packaging is damaged :
If the packaging is damaged by the carrier and you believe the contents may also be damaged, you must not accept the package from the carrier. If possible, list your reasons on the delivery note. We will not refund any damaged packages which have not been refused in this manner.

The packaging is intact but the contents are damaged :
If on opening your package you notice that one or more items have been damaged during transit, you must make a claim via our contact page within 24 hours. Please include as much information as possible in your e-mail, namely : order number, name of the carrier, quantity and references of the damaged items, pictures of the goods and a detailed description of the damages. We can then file a claim with the carrier.
In some cases, you will need to provide this information directly to the carrier by registered post with acknowledgement of receipt in order to confirm the claim. All costs incurred will be refunded upon presentation of a receipt and for a maximum amount of EURO 10.00.
Prior to returning the package, please wait for our e-mail confirming that the return has been accepted. We will bear the costs of the return.
Upon receipt of the goods we will replace the damaged items.

Any defect covered by the guarantee must be reported within two working days after it is discovered.
The guarantee expires as of when any repairs, alterations or modifications (whatever they may be) have been made to the product. Schleiper will not be held responsible for any damages caused by the improper use of the product.

All texts, photographs, videos, images, graphics, databases, trade marks, logos, domain names and other materials on Schleiper’s website are protected by Schleiper’s intellectual property rights and copyright. These rights are granted to Schleiper, its licensors and its manufacturers.
The aforementioned components cannot be copied or used without authorisation from Schleiper.
Schleiper’s website may contain links to third party websites. Schleiper has no control over these sites and will not be held responsible for the content of these sites.

Schleiper undertakes not to give, sell or transfer, in any manner whatsoever, the personal data of its customers to outside companies or bodies.
Schleiper undertakes to allow each customer to have access to their personal data (and that information alone) as held on Schleiper’s database. This can in turn be amended or deleted by Schleiper.

Security :
Schleiper undertakes to use appropriate technology in order to safeguard the transfer, processing and storing of the order data.
Schleiper undertakes to actively protect against the non-authorised access to personal data held on its computers.
Schleiper undertakes to periodically review the security levels of its systems.

Privacy policy

Agreements entered into with our company are governed by the conditions contained in our offers, the general terms and conditions on our website as well as the specific conditions expressly agreed between the parties.
Unless otherwise stipulated between the parties, the law applicable to the agreement is the law of the member state where the customer is located for those countries belonging to the European Union. The court with territorial jurisdiction will be the one where Schleiper has its place of residence, unless legal provisions are in force in the country concerned. In Belgium, any dispute shall be subject to the exclusive jurisdiction of the Brussels’ courts.
By purchasing on our website the customer waives its purchasing conditions.
Under no circumstances can the customer claim compensation and/or damages for any reason whatsoever.

Photographs, images, colours and descriptions are non contractual.